Frequently Asked Questions

Will the changeover to ServiceMaster of Vancouver - Janitorial Management Services be smooth?

With over 50 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts; our thorough planning we will make the changeover a seamless process and the only differences you will notice are the improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price.

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster of Vancouver - Janitorial Management Services will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

Are you hiring?

We are always looking to hire quality employees, please email your resume to positions@smclean.ca

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B.J.

Our company Yellow Pages and Super Pages before that, has been dealing with Service Master for many years. If you compare Service Master to 10 or even 15 years ago and now, it just gets better. It could be the staff is better trained, but I think that cleaning technology is getting better all the time and Service Master Management is implementing better ideas to clean our offices better. We have cleaning staff that has been in our building for a long time, so I know how they work. Some are just excellent workers. And when you have the #1 Cleaning Manager Sukhi looking over our account, we are really lucky. There is not too many complaints, and if there is any, Sukhi provides fast service and able to remedy the problem.


C.W.

personable, friendly service. Staff are very responsive.


C.J.

Need to stay ahead of the new techniques in the cleaning industry. Pay closer attention to training associates in handling equipment.


P.H.

Once the job has been outlined, the staff follow through. Can count on the staff to consistently do a good job. Easy to work with.


H.A.

Fantastic service ~ extremely responsive and customer focused. Numerous sustainability efforts, deliverables are to a high standard and overall cleaning services exceed expectation. Strong understand of different office environments and the needs that go with them. Effective and efficient!


S.D.

professional, attention to details, quick in responding to requests


A.G.

Great communication, our need are always delt with righ away.


L.W.

Come very regularly as scheduled; no fuss, do their work and out of our offices.


J.F.

The personal relationships with all the staff at ServiceMaster Clean make all the difference to us and our business. Being guaranteed it will be done right the first time is very important but having personalized service throughout the process and being confident that their staff will go the 'extra mile' when asked is what keeps our organization a satisfied client.